Privacy Policy

1. Introduction

Crucible Care Co. ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable laws.

2. Information We Collect

We may collect and process the following types of personal data:

• Basic Identifying Information: Name, email address, location, and the fertility services you are interested in.

• Communications: Any correspondence or communications you have with us, including emails and messages.

• Technical Data: Information about your device, IP address, browser type, and browsing actions collected through cookies and similar technologies.

• Sensitive Data: We may collect sensitive information related to your health or fertility journey, but only if you voluntarily provide it to us as part of our services.

3. How We Use Your Information

We use your personal data for the following purposes:

• Service Provision: To provide and personalize our services, including access to our clinic database and concierge services.

• Communication: To communicate with you about your account, respond to inquiries, and provide customer support.

• Marketing: With your consent, to send you newsletters, offers, and updates about our services. You can opt-out of marketing communications at any time.

• Legal Compliance: To comply with our legal obligations, such as record-keeping and responding to legal requests.

• Data Analysis: To analyze usage patterns and improve our services.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party (e.g., providing our services).

• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and maintaining security.

• Consent: We will obtain your consent before processing any sensitive data or sending you marketing communications. You have the right to withdraw your consent at any time.

• Legal Obligation: Processing is necessary to comply with our legal obligations.

5. Sharing Your Information

We may share your personal data with the following parties:

• Service Providers: Third-party service providers who assist us in delivering our services, such as hosting providers and email communication services.

• Affiliate Programs: We may share your email address with clinics as part of our affiliate program, but not for direct marketing by the clinics.

• Legal Authorities: If required by law, we may disclose your personal data to government authorities or other third parties.

6. International Data Transfers

Your personal data may be transferred to, and stored in, countries outside the European Economic Area (EEA) that may have different data protection laws. When we transfer your data internationally, we ensure that it is protected by appropriate safeguards, such as standard contractual clauses approved by the European Commission.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting obligations. Once your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Access: You have the right to request access to the personal data we hold about you.

• Rectification: You have the right to request correction of any inaccurate or incomplete personal data.

• Erasure: You have the right to request the deletion of your personal data under certain circumstances.

• Restriction: You have the right to request the restriction of processing of your personal data.

• Data Portability: You have the right to request the transfer of your personal data to another party.

• Objection: You have the right to object to the processing of your personal data based on legitimate interests or direct marketing.

• Withdrawal of Consent: You have the right to withdraw your consent to the processing of your personal data at any time.

To exercise any of these rights, please contact us at contact@crucible.care. We may require you to verify your identity before fulfilling your request.

9. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.

10. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files that are placed on your device when you visit our website. You can manage your cookie preferences through your browser settings. For more information, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by email or by posting a notice on our website. Your continued use of our services after such changes have been made constitutes your acceptance of the updated policy.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Crucible Care Co

Email: contact@crucible.care